Level 1 Service Desk
with unlimited calls
Giving you the freedom to allow your in-house technical staff to focus on their core competencies.
Our L1 Service Desk provides the industry's most effective Helpdesk offering available today. Many businesses have become accustomed to poor customer service characterized by complicated phone trees, inability to reach a live person, communication challenges and general lack of expertise and interest in helping to solve technical problems. Layer 7 Data Solutions L1 Service Desk friendly and knowledgeable staff listens to our customer's problems and then solve them quickly and thoroughly. We also provide complete flexibility with our service delivery. Our Helpdesk service is efficient, convenient and fast. The vast majority of our customers' issues are resolved over the phone in one session. We are always improving by continually refining our Helpdesk and our unique Helpdesk management system that makes our solution so powerful.
WHAT WE DO...
We offer a variety of help desk services to our clients including